8h
Save manual work
The average e-shop saves 8 hours of admin work per week. No manual emails, no phone calls, no writing invoices. Everything runs automatically.
Recover costs from uncollected parcels
Recover costs from
uncollected parcelsand increase the pickup rate.
When a parcel is returned as uncollected, ReturnFlow automatically issues an invoice and notifies the customer. You recover shipping and handling costs β and thanks to the friendly third-party tone, you see more parcels collected on the next order.
Parcel overview β today
Live128
Uncollected
92
Notified
70 %
Resolved
Pickup rate after notification70 %
- Parcel #47655 β collectedβ OK
- Parcel #48104 β 1st reminderWaiting
- Parcel #48291 β SMS sentSMS
Fully automatedNo manual workAutomatic notificationsMore parcels collectedSave time and moneyAutomatic invoicesProtect the customer relationshipShoptet Β· WooCommerce Β· UpgatesWorks with your e-shopFully automatedNo manual workAutomatic notificationsMore parcels collectedSave time and moneyAutomatic invoicesProtect the customer relationshipShoptet Β· WooCommerce Β· UpgatesWorks with your e-shop
How it works
Automated process
from return to cost recovery
Connect your e-shop once β everything else runs automatically, or upload data into the admin manually as needed.
- AutomaticParcel returned
The parcel physically returned to the e-shop as uncollected. The customer can no longer collect it. ReturnFlow instantly detects the return.
Instantly - Day 1Invoice + e-mail
The customer receives an invoice and a friendly message with a QR payment code.
35 % pay right away - Day 141st e-mail
Friendly e-mail β a reminder to cover the cost of the returned parcel.
+22 % resolved - Day 28SMS
A short SMS with a payment link β fast and effective.
+8 % resolved - OutcomeResolved
The customer paid the shipping cost. Money is in your account β automatic, no manual work.
70 % total
We communicate kindly β always
ReturnFlow talks to the customer on behalf of your e-shop in a friendly tone. The goal is to preserve trust β not damage it. Customers see an e-shop that cares about them and about healthy cashflow, not aggressive collections.
Why ReturnFlow
6 reasons e-shops
save time and money
Every uncollected parcel costs you time, money and customer support capacity. ReturnFlow solves it automatically.
100,000+ CZK back per year
Money back to your account
The average e-shop with a Business plan recovers 13,000β50,000 CZK per month in shipping costs for uncollected parcels. Without ReturnFlow, this money is lost.
+70 %
More collected parcels
70% of customers pay the costs after the first friendly notification. You continuously reduce the non-collection rate and increase business profitability.
1
One invoice for everything
Instead of hundreds of invoices to customers and payments to your accountant, you handle just one monthly invoice. ReturnFlow aggregates everything paid and you send us one simple invoice.
100 %
Preserve customer relationship
We communicate friendly under the ReturnFlow header as a third party. The customer does not perceive you as aggressive. The relationship remains undamaged.
0
Zero manual work
Connect your shop once and never need to do anything again. Parcel detection, invoice creation, email sending, SMS β everything runs automatically 24/7.
+β
Get more customers through cash on delivery β without fear of uncollected parcels
Cash on delivery is the most popular payment method β customers demand it. Many shops restrict it out of fear of uncollected parcels. With ReturnFlow, offer COD without worries. Uncollected parcels are handled automatically β you donβt lose customers who would otherwise not buy.
Comparison
Without ReturnFlow vs. With ReturnFlow
Without ReturnFlow
With ReturnFlow
Uncollected parcels
βShipping costs lost
βCosts recovered automatically
Cashflow
βNegative β money is gone
βPositive β 70 % recovered
Manual work
βHours of admin per week
β0 β fully automatic
Customer relationship
βAt risk from aggressive collections
βPreserved β 3rd-party communication
Admin overhead
βHigh β accountants, invoices, calls
βOne invoice per month for everything
Offering COD
βLimited by fear of no-shows
βNo worries β more orders
Pricing
Transparent pricing.
Pay for results.
Monthly fee by parcel volume. No hidden fees. Start free β the Start plan is free forever.
Start
0CZK
/ month Β· free forever
50 parcels / month
+ 12 CZK per completed payment
- βAutomatic email notifications
- βAutomatic invoices to customers
- βShoptet integration
- βOnline dashboard
- βSMS reminders
- βAPI / Webhook
Most popular
Business
490CZK
/ month Β· each parcel over limit 10 CZK
200 parcels / month
- βEverything from Start plan
- βSMS reminders
- βPriority processing
- βDetailed statistics + reports
- βAccounting exports
- βEmail support within 2 hours
Pro
990CZK
/ month Β· each parcel over limit 7 CZK
1,000 parcels / month
- βEverything from Business plan
- βAPI + Webhook integration
- βWooCommerce, Upgates, Shopify
- βCustom email templates
- βFakturoid / POHODA export
- βPhone support
Enterprise
Custom
individual terms for large e-shops
Unlimited parcels
- βEverything from Pro plan
- βSLA availability guarantee
- βDedicated account manager
- βCustom integration
- βOnboarding and team training
- βPriority support 24/7
All prices excl. VAT Β· One invoice per month Β· Cancel anytime Β· 30 days free trial
What is βone invoice per monthβ?
Instead of hundreds of customer invoices, you handle just one β you invoice us for collected amounts minus fees. You save hours of accounting work.
What happens when the limit is exceeded?
Parcels over the plan limit are processed at a fixed price per piece (7β12 CZK by plan). We show a warning and suggest an upgrade. Nothing stops.
References
What e-shops say about us
βBefore, we wrote off thousands of euros every month on uncollected parcels because we had no capacity to chase them. ReturnFlow solved it automatically and customers keep buying.β
Jana NovΓ‘kovΓ‘
Operations Director, eshop-mode.cz
β¬1 800 recovered / month
βWe no longer have to deal with uncollected parcels, which freed up capacity for our order growth.β
Martin KovΓ‘Ε
Founder, gadgety-online.cz
+8 hours / week
βWe started offering cash on delivery again. ReturnFlow covers the risk and our orders grew by 18 %.β
Petr HorΓ‘k
Marketing, pet-shop.cz
+18 % orders
FAQ
Frequently asked questions
How does ReturnFlow detect an uncollected parcel?
ReturnFlow integrates with your e-shop (Shoptet, WooCommerce, Upgates) and with carriers (PPL, ZΓ‘silkovna, Czech Post). When a parcel gets the uncollected status, ReturnFlow automatically issues the invoice and triggers the communication flow.
Do you communicate in my name or in yours?
We communicate as a third party under the ReturnFlow brand. Customers don't feel pressured, the relationship stays intact. The invoice contains your details β paid money goes directly to you.
What if the customer refuses to pay?
ReturnFlow issues an invoice with a due date and sends friendly reminders (e-mail, SMS). 70 % of customers pay voluntarily. For the rest we offer an optional escalation process β not enforced collection.
How much will it cost me?
Start plan is free β β¬0.50 per completed payment. Business plan β¬19/month + β¬0.40/parcel. Pro plan β¬39/month + β¬0.28/parcel. Enterprise from β¬119/month with a custom agreement.
How fast can I get started?
Sign up takes 5 minutes. E-shop connection usually 1 day (Shoptet is instant via API, other platforms via plugins or manual setup). Then it all runs automatically.
Start today
Ready to recover shipping costs?
Sign up β no strings attached β and we'll contact you within 24 hours. Try 30 days free, no credit card.